Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as “the Company”, “We”, “Us”, or “Our”) refers to TPYEN Home Essentials Sdn. Bhd. (202601013619 / 1675717-X).
“Goods” refers to the household appliances and home essentials offered for sale on our Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to TPYEN Home Essentials, accessible from tpyenhomeessentials.xyz.
“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.
We deliver to all regions, including:
- Peninsular Malaysia
- Sabah
- Sarawak
We aim to provide reliable and consistent delivery service across Malaysia.
Shipping Fees
We offer free shipping on all orders, regardless of order value or delivery location within Malaysia.
There are:
- No minimum spend requirements
- No handling fees
- No hidden charges
Processing & Delivery Time
All Orders are processed and shipped within 5–7 business days from the date of order confirmation.
Once your Order has been shipped, you may receive a notification with tracking information (if applicable) to monitor your delivery status.
Please note that delays may occur due to:
- Public holidays
- Courier service interruptions
- Weather conditions
- Other unforeseen circumstances
Delivery Methods
Deliveries are handled by trusted courier and logistics partners selected by us.
We deliver to:
- Residential addresses
- Commercial addresses
- Industrial addresses
Please ensure your shipping details are accurate and complete at checkout.
The Company is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability or restricted access, our courier partners may:
- Make a reattempt, or
- Contact you directly to arrange an alternative delivery
Any unclaimed or repeatedly failed deliveries may be returned to us.
Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will take effect immediately upon being published on this page.
Contact Us
If you have any questions regarding shipping, please contact us:
Company: TPYEN Home Essentials Sdn. Bhd.
Registration No.: 202601013619 (1675717-X)
Email: tpyen-home@outlook.com
Address:
NO. 22-01, Jalan Bestari 51/2,
Taman Bestari Indah,
81800 Ulu Tiram, Johor, Malaysia