Overview
At TPYEN Home Essentials Sdn. Bhd., your satisfaction is our priority. We strive to provide a smooth and reliable shopping experience. We understand that plans may change, and this policy outlines how order cancellations are handled.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
Once your order has been processed, packed, or dispatched, cancellation is no longer possible.
For shipped orders, please refer to our Return & Refund Policy.
Special or Pre-Order Items
Orders involving special-request items, pre-orders, or limited stock items may not be eligible for cancellation once preparation or processing has begun.
Please review your order details carefully before confirming your purchase.
How to Request a Cancellation
To request a cancellation, please contact us as soon as possible:
Email: tpyen-home@outlook.com
Website: tpyenhomeessentials.xyz
Subject Line: Cancellation Request – [Your Order Number]
Please include:
- Your full name
- Your order number
- Your reason for cancellation
Our team will review your request and inform you whether the cancellation can be approved.
Refunds for Approved Cancellations
If your cancellation request is approved:
- Refunds will be issued via the original payment method
- Please allow 5–7 business days for processing (depending on your bank or payment provider)
Exceptions
We may reject a cancellation request if:
- The order has already been shipped or is in transit
- The item is a special-request or pre-order product
- The request is submitted after the 24-hour cancellation window
- The order has already been processed or prepared
Contact Us
For any inquiries regarding cancellations, please contact us:
TPYEN Home Essentials Sdn. Bhd.
Registration No.: 202601013619 (1675717-X)
Email: tpyen-home@outlook.com
Address:
NO. 22-01, Jalan Bestari 51/2,
Taman Bestari Indah,
81800 Ulu Tiram, Johor, Malaysia